TERMS AND CONDITIONS

1.1 Zocox Trading is a marketplace that allows users to buy Trendy items and Electronics (“Products”). These terms and conditions govern your use of our website (our “Platform”). 1.2 Please read these terms carefully before you submit any order on our Platform. These terms tell you who we are, the conditions on which you may be a buyer on our Platform, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss. 1.3 By using our Platform you agree to these terms. If you are using our Platform as a representative of an entity, you are agreeing to these terms on behalf of that entity. 1.4 "Supplier" refers to the supplier of the goods you order through this online store.

2.1 We are Zocox Trading, a company registered in Hong Kong 2.2 For any questions or problems relating to our Platform, our Products or these terms, you can contact us by email at zocoxtrading@gmail.com or message us by whatsapp of 852 - 9164 0806. 2.3 We are the data controller in relation to our Platform and are responsible for your personal data. Please see Clause 14 and our privacy policy for information about what personal data we collect and what we do with it. It is important that you read our privacy policy, which may be updated from time to time, and understand how we use your information and the rights that you have about your information. 2.4 If we have to contact you, we will do so by the contact information you provided.

3.1 We have no control over and we do not guarantee the quality and safety of the items offered by the supplier of our Platform. 3.2 We are not an agent of any supplier. 3.3 We may (at our discretion but are not obliged to) check or monitor the information contained in listings and special requests instructed by users. 3.4 A buyer may place orders on the Platform as instructed on our Platform. An order will take place when the buyer submits the purchasing request, at which point a contract will come into existence. 3.5 We will assign an order number to each order. Please tell us the order number whenever you contact us about your order.

4.1 We reserve the right to terminate, suspend or delete any Products or order policies. 4.2 We have full discretion in determining the appearance, placement in search and browse results. The factors we may consider in making such a determination may include the buyer's respective location, the search terms used, and the buyer's respective history on the Platform. 4.3 You are responsible for keeping any content and information you provided accurate and up to date.

5.1 When purchasing a Product, you agree to comply with our applicable rules and policies from time to time in force. You are responsible for reading the full listing before committing to buy for any Product. 5.2 Any order placed or submitted in respect of a Product is deemed irrevocable and unconditional. 5.3 You enter into a legally binding contract to buy a Product when you commit to buy a Product, your order for a Product is accepted. 5.4 We will confirm the receipt of your order by email. This confirmation email will provide: (a) Your order details, (b) Details of prices charged, (c) Your order follow-up information, and (d) Information expected to be dispatched and delivered. (e) Your order accepted by us will only cover the products specified in the confirmation, but may not cover all the products you order. If this is the case, your order for that part of your order will only be accepted when we issue a further confirmation of acceptance for the remaining items in your order. 5.5 The inventory supply of products will be updated regularly online. However, it should not be relied upon as a definite statement as to whether the goods you wish to purchase are indeed in stock.

6.1 All pictures and information (including energy labels) are for reference only. Product pictures and descriptions may be different from the actual products. Product appearance and details are subject to the actual products. 6.2 The color of Products may be slightly different, the actual product shall prevail.

7.1 If a buyer wishes to make a change to the Product which once ordered, please contact us. We have full discretion whether or not to accept the changes. We will let the buyer know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of the requested change and ask the buyer to confirm whether he/she wishes to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to the buyer, the buyer may request to end the contract (see Clause 9 - A buyer's rights to end the contract).

8.1 We may make minor changes to the Products from time to time in order to: (a) reflect changes in relevant laws and regulatory requirements; and (b) implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect a buyer's use of the Product. 8.2 If we makes significant changes to the Products or the Terms for the Products, we will notify the buyer prior to the changes take effect. If the buyer does not accept the changes, the buyer may contact us to end the contract before the changes take effect and receive a refund of any Products paid for but not received.

9.1 If a buyer becomes aware of any defect in all or part of the Products delivered: (a) the buyer must give notice in writing to us within 7 days and return the allegedly defective Products. (b) where the Products returned are found to be defective we will, at its option, free replace the defective Products, or refund the price of such defective Products in full. (c) We reserved the right of final decision of accepting the refund or replace of the Products. 9.2 If a buyer is ending a contract for a reason set out below the contract will end immediately, we will free refund the buyer in full for any Products which has not been provided and the buyer may also be entitled to compensation: (a) we have told the buyer about an upcoming change to the Product or the Terms for the Product, which the buyer does not agree to (see Clause 8.2); (b) we have told the buyer about an error in the price or description of the Product ordered and the buyer does not wish to proceed; (c) there is a risk that supply of the Products may be significantly delayed because of events outside our control; or (d) We have suspended supply of the Products for technical reasons, or notifies the buyer that we are going to suspend them for technical reasons, in each case for a period of more than one (1) month. 9.3 A buyer can only end the contract for factory deflects or any matter in respect of our fault. If a customer requests to end the contract before the item is completed (I.e. when the Product is delivered and paid for) by giving notice on the day on which the buyer contacts us, we reserve the right of rejection and consideration for partial fund return. 9.4 To end the contract with us, select the relevant option in your account, or email our customer services at zocoxtrading@gmail.com. 9.5 If a buyer ends the contract with us, we will refund the price paid by the buyer for the Products including delivery costs, but we may make the following deductions from the price: (a) deductions to reflect any deduction in value of the Products caused by the buyer handling them in an unacceptable way (if refund is arranged before we are able to inspect the Products and later discovers that the buyer has handled them in an unacceptable way, the buyer must pay us the appropriate amount); and (b) deductions to reflect the difference between the least expensive delivery method we offer and the delivery method chosen by the buyer for the Products. 9.6 we will make the refund to the buyer as soon as possible, in any event within thirty (30) days from the day we notify the buyer through email for the confirmation of the end of the contracts.

10.1 If a buyer ends the contract for any reason after Products have been delivered, the buyer must return them to us by such method and within such timeframe as specified by us. 10.2 If any product is found to have factory defects after inspection by us (a) the customer can replace the product with the same model within 7 days of purchase. (b) Each item can only be returned or exchanged once. (c) If the returned goods are not in stock, the customer can exchange them for other goods of equal value. (d) When returning or exchanging goods, customers must present valid invoices, receipts, and unfilled warranty forms. The product must be packaged completely without any damage or scratches; and the product serial number must match the information on the invoice. (e) This return and exchange guarantee does not apply if the product is required to be returned due to price fluctuations in the market or/or software problems. 10.3 This return and exchange guarantee does not apply to: (a) Products at special prices or/and enjoying special discounts; (b) Goods damaged due to accidental damage, negligence, or incorrect use; (c) Random accessories; (d) Goods without relevant invoices or/and receipts or/with a completed warranty form; (e) Products with damaged or/and scratched marks; (f) Products registered for maintenance; (g) A mobile phone that has been loaded with ringtones or screen patterns that the customer has downloaded or entered. 10.4 For all smart device products, if they are artificially damaged or/and cannot be started for use or/and the display screen fails to show the IMEI number that matches the relevant invoice or/and receipt information after sale, return and exchange guarantee does not apply. 10.5 Except for the above-mentioned return and exchange guarantee, all sold goods cannot be returned or exchanged.

11.1 We reserve the right, at our sole discretion, not to accept or cancel orders for any reason, including but not limited to : (a) There is insufficient stock of the goods you ordered; (b) Unable to arrange delivery to your area; (c) The price marked on one or more items you ordered is incorrect due to human or computer error; or (d) You place an order of more than 2 items of the same model. 11.2 We may end the contract for a Product at any time by writing to a buyer if: (a) the buyer does not, within a reasonable time, allow us to deliver the Products to the buyer; or (b) the buyer does not make any payment to the us when it is due and remains unpaid within seven (7) days after reminding the buyer that payment is due. 11.3 If we cancel your order, we will notify you by email and handle it appropriately. You accept that we are not required to make any compensation for your dissatisfaction. 11.4 We only sell and ship products to end consumers. We do not sell our products for resale. If we have reasonable grounds to believe that you are not purchasing our products for your own use, we have the right to refuse or cancel your order. 11.5 If we end the contract in the situations set out in Clause 11.1 and 11.2, we will refund any money the buyer has paid in advance for Products that have not been provided, but we may deduct or charge reasonable compensation for the net costs we will incur as a result of the buyer breaking the contract.

12.1 The price of Products will be the price indicated on the order pages when a buyer places the order. 12.2 It is always possible that, despite best efforts, some Products may be incorrectly priced on the Platform. If the correct price for the Product at a buyer's order date is less than the price stated to the buyer, then we will notified the buyer for such changes and act according to clause 8; but if it's higher than the price stated to the buyer, then we will contact the buyer for instructions before accepting the buyer's order. 12.3 A buyer must pay for the Products by such time and in such manner as specified in our Terms. 12.4 If a buyer thinks an invoice is wrong please contact us promptly to let us know. 12.5 When you place an order, you authorize us to pay with the credit card or others you designate based on the amount of the Product when we accept your order. Ownership of the Product will not transfer to you until we confirm the payment is received. 12.6 We use third-party payment services to conduct online transactions. When you place an order, you agree and accept that, subject to its terms and conditions, your credit card or other specified payment method’s information will be collected, processed and retained by us and the payment service provider. You agree and accept that you are solely and solely responsible for any losses incurred or incurred by you when conducting the transactions, and we shall not be liable for any such losses in whole or in part under any circumstances.

13.1 Subject to Clause 13.2: (a) all warranties, conditions, or terms relating to fitness for purpose, quality, or condition of the Products, whether express or implied by statute or common law or otherwise, are expressly excluded; (b) we shall not be liable to you (whether in contract, tort or otherwise) for any loss of profit or any indirect or consequential loss arising from or in connection with the provision of the Products; and (c) our total liability to you for all losses arising from or in connection with the use of the Platform shall be limited to the price of the relevant Products sold to you on our Platform. 13.2 Everything in these terms will not limit or include our liability for: (a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (where applicable); (b) fraud or fraudulent misrepresentation; or (c) any matter in respect of which it would be unlawful for us unless we intend to.

14.1 When you register or otherwise use our Platform, you provide us with personal data which is collected and used in accordance with the our terms of our Privacy Policy. It is important that you read our privacy policy, which may be updated from time to time, and understand how we use your information and the rights that you have about your information. 14.2 In the event you process personal data relating to a buyer for the purpose of effecting a transaction or otherwise using the Platform, you confirm and undertake that you will only process such personal data for the sole purpose of participating in the marketplace on the Platform and (where applicable) to supply the Products to buyers and you will apply all adequate technical and organizational measures to keep such personal data secure. 14.3 We will protect your personal information in accordance with the relevant provisions of the Personal Data Protection Act.

15.1 These terms constitute the entire agreement between any user and us in relation to the use of the Platform. These terms supersede and extinguish all other agreements, promises, assurances, warranties, representations and understandings between any user and us, whether written or oral, in relation to the use of the Platform. 15.2 You acknowledge that you will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms.

16.1 We may transfer our rights and obligations under these terms to another organization. We will contact you to let you know if we plan to do this. If you do not wish to continue the contract with the transferee, you may contact us to end the contract within one (1) calendar month of us informing you of the proposed transfer and we will refund you any payments you have made in advance for Products not provided. 16.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. 16.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. 16.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date. 16.5 In the case of any disputes, Zocox Trading reserves the right of final and binding determination.

17.1 You represent, warrant and undertake that you will not: (a) Use our website for any fraudulent or illegal purpose; (b) Impede or interfere with the operation of our website or the servers or networks used by our website; or violate any rules, procedures, policies or regulations regarding networks; (c) Transmit or distribute to our website any viruses, worms, Trojan horses or other computer code that is harmful or invasive or that may or is intended to damage the operation of any hardware, software or equipment or monitor the use of any hardware, software or equipment; (d) Reproduce, copy, sell, resell or exploit for any commercial purpose any part of our website (including applications or software), or the use of or connection thereto; (e) Revise, adapt, translate, reverse engineer, decompile or disassemble any part of our website (including applications or software); (f) Frame or copy any part of the Website without our prior written consent; (g) Create a database through the organized downloading and storage of Content, User Content or any Website Content; and (h) Infringe any copyright, design rights and intellectual property rights of the goods.

18.1 You agree to indemnify all of our directors, employees and contractors for any claims, losses, damages, costs, expenses (including legal expenses) or other liabilities incurred that arising out of any breach of any covenants, warranties, representations and agreements from you to hold us harmless.

19.1 These terms are governed by and shall be construed in accordance with the laws of the Hong Kong Special Administrative Region. 19.2 The courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms. 19.3 If there is any dispute, this online store will reserve the right to make the final decision without further notice.

20.1 All products are brand new Apple Products, not second-hand/refurbished models. 20.2 Some product models are not the latest models. If you wish to see is there any residue warranty for the Product, You must contact Apple Care hotline (2112 0099) personally for the details. We will not offer or hold responsible for the warranty of the Products. 20.3 Some products are not the latest models shipped from the factory. If you want to ensure the quality of the product, the battery must be charged with an original Apple charger before first use. Apple official battery support link: https://support.apple.com/zh-hk/HT204054 20.4 As we do not offer any kind of warranty, if any problems are found with the product after receiving the goods, customers are required to take them to Apple's designated service center for inspection and follow-up. Apple products sold by our company are not subject to any refund or replacement procedures.

This policy sets out: (a) the information we collect about you when you visit our website or otherwise interact with us; (b) how we use, share, store, and secure the information; and (c) how you may access and control the information. (d) In this policy, “we” refers to Zocox Trading, and “Platform” means our website. (e) In this policy, “personal information” refers to any data, information, or combination of data and information that is provided by you to us, or through your use of our Platform, that relates to an identifiable individual. 21.1 What information we collect about you 21.1.1 We collect the following types of information about you: (a) account and profile information that you provide when you register for an account or sign up for our services, for example your name, username or similar identifier, other personal description, physical address (billing or delivery or both), email address, telephone number(s), (collectively, “Account Data”); (b) information you provide through support channels, for example when you report a problem to us or interact with our support team, including any contact information, documentation, or screenshots (collectively, “Support Data”); (c) details of any transactions, purchases, or orders that you've made with us (collectively, “Transaction Data”); (d) payment information, for example your payment card information or bank account details (collectively, “Financial Data”); (e) information about your device or connection, for example your internet protocol (IP) address, log-in data, browser type and version, time-zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Platform and information we collect through cookies and other data collection technologies (please read Clause 21.10 for our Cookies Policy for details) (collectively, “Technical Data”); and (f) Information about your use of or visit to our Platform, for example your clickstream to, through, and from our Platform, products you viewed, used, or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods to browse away from the page (collectively, “Usage Data”). 21.1.2 We collect the above information when you provide it to us or when you use or visit our Platform. We may also receive information about you from other sources, including: (a) our personnel, advisors, consultants, and contractors in connection with our operations or services, for example our staff engaged in the fulfilment of your order, processing of your payment, and provision of support services; (b) other services linked to your account, for example if you register or log in your account using your Google, Facebook or Apple credentials, we receive your name and email address to authenticate you, as permitted by your Google, Facebook or Apple profile settings; (c) our company or overseas offices that provide information technology services, system administrative services, and marketing services; and (d) our business partners and service providers who provide technical, payment, delivery services, advertising networks, analytics, market research, and search information services. 21.1.3 We do not collect sensitive data or special category data about you. This includes details about your race, ethnic origin, politics, religion, trade union membership, genetics, biometrics, health, or sexual orientation. 21.2 How we use information we collect 21.2.1 We only use your personal information where the law allows us to. We use your personal information only where: (a) we need to perform the contract we have entered into (or are about to enter into) with you, including to operate our products or services, to provide customer support and personalized features, and to protect the safety and security of our Platform; (b) it satisfies a legitimate interest which is not overridden by your fundamental rights or data protection interests, for example for research and development, and in order to protect our legal rights and interests (c) you've given us consent to do so for a specific purpose, for example we may send you direct marketing materials or publish your information as part of our testimonials or customer stories to promote our products or services with your permission; or (d) we need to comply with a legal or regulatory obligation. 21.2.2 If you have given us consent to use your personal information for a specific purpose, you have the right to withdraw your consent any time by contacting us, but please note this will not affect any use of your information that has already taken place. 21.2.3 We do not share your personal information with any company outside our company for marketing purpose, unless with your express specific consent to do so. 21.3 How we share information we collect 21.3.1 We share information with third parties that help us operate, provide, support, improve, and market our products and services, for example third-party service providers who provide website and application development, data storage and backup, infrastructure, billing, payment processing, customer support, business analytics, shipping fulfillment and other services. 21.3.2 Third-party service providers have access to your personal information only for the purpose of performing their services and in compliance with applicable laws and regulations. We require these third-party service providers to maintain confidentiality and security of all personal information that they process on our behalf and to implement and maintain reasonable security measures to protect the confidentiality, integrity, and availability of your personal information. 31.3.3 We take reasonable steps to confirm that all third-party service providers that we engage process personal information in the manner that provides at least the same level of protection as is provided under this policy. Where any third-party provider is unable to satisfy our requirements, we will require them to notify us immediately and we will take reasonable steps to prevent or stop non-compliant processing. 21.3.4 We may share personal information on aggregated or de-identified basis with third parties for research and analysis, profiling, and similar purposes to help us improve our products and services. 21.3.5 If you use any third-party software in connection with our products or services, for example any third-party software that our Platform integrates with, you might give the third-party software provider access to your account and information. Policies and procedures of third-party software providers are not controlled by us, and this policy does not cover how your information is collected or used by third-party software providers. We encourage you to review the privacy policies of third-party software providers before you use the third-party software. 21.3.6 Our Platform may contain links to third-party websites over which we have no control. If you follow a link to any of these websites or submit information to them, your information will be governed by their policies. We encourage you to review the privacy policies of third-party websites before you submit information to them. 21.3.7 We may share your information with government and law enforcement officials to comply with applicable laws or regulations, for example when we respond to claims, legal processes, law enforcement, or national security requests. 21.3.8 If we are acquired by a third party as a result of a merger, acquisition, or business transfer, your personal information may be disclosed and/or transferred to a third party in connection with such transaction. We will notify you if such transaction takes place and inform you of any choices you may have regarding your information. 21.4 How we store and secure information we collect 21.4.1 We use data hosting service providers to host the information we collect. 21.4.2 We have adopted the following measures to protect the security and integrity of your personal information: (a) information is encrypted using TLS/SSL technology; (b) your account is password-protected, with the requirement(s) that you must enter your email to get the login link. (c) access to your personal information is restricted to personnel or service providers on a strictly need-to-know basis, who will only process your information on our instructions and who are subject to a duty of confidentiality; and (d) our information collection, storage, and processing practices are reviewed regularly. 21.4.3 We have put in place procedures to deal with any suspected privacy breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 21.4.4 While we implement safeguards designed to protect your information, please note that no transmission of information on the Internet is completely secure. We cannot guarantee that your information, during transmission through the Internet or while stored on our systems or processed by us, is absolutely safe and secure. 21.4.5 We only retain personal information for so long as it is reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. After such time, we will delete or anonymise your information, or if this is not possible, we will securely store your information and isolate it from further use. We periodically review the basis and appropriateness of our data retention policy. 21.5 How we transfer information internationally 21.5.1 We collect information globally and primarily store that information in our data hosting service providers. We transfer, process, and store your information at our service providers for the purpose of providing our products and services to you. 21.5.2 Some of the countries in which our companies or service providers are located may not have the privacy and data protection laws that are equivalent to those in your country of residence. When we share information with these companies or service providers, we make use of contractual clauses, corporate rules, and other appropriate mechanisms to safeguard the transfer of information. 21.6 Your rights 21.6.1 You have the right to: (a) be informed of what we do with your personal information; (b) request a copy of personal information we hold about you; (c) require us to correct any inaccuracy or error in any personal information we hold about you; (d) request erasure of your personal information (note, however, that we may not always be able to comply with your request of erasure for record keeping purposes, to complete transactions, or to comply with our legal obligations); (e) object to or restrict the processing by us of your personal information (including for marketing purposes); (f) request to receive some of your personal information in a structured, commonly used, and machine readable format, and request that we transfer such information to another party; and (g) withdraw your consent at any time where we are relying on consent to process your personal information (although this will not affect the lawfulness of any processing carried out before you withdraw your consent). 21.6.2 Our Platform enables you to update certain information about yourself, for example you may change your personal information by updating your user profile or changing your user settings. 21.6.3 You may opt out of receiving marketing materials from us by contacting our personnel through email. Please note, however, that even if you opt out from receiving marketing materials from us, you will continue to receive notifications or information from us that are necessary for the use of our products or services. 21.6.4 As a security measure, we may need specific information from you to help us confirm your identity when processing your privacy requests or when you exercise your rights. 21.6.5 Any request under clause 21. 6.1 will normally be addressed free of charge. However, we may charge a reasonable administration fee if your request is clearly unfounded, repetitive, or excessive. 21.6.6 We will respond to all legitimate requests in the earliest manner. Occasionally, it may take us longer time if your request is particularly complex or if you have made a number of requests. 21.7 Changes to this policy 21.7.1 We may amend this policy from time to time by posting the updated policy on our Platform. By continuing to use our Platform after the changes come into effect, you agree to be bound by the revised policy. 21.8 Policy towards children 21.8.1 Our products and services are not directed to individuals under 12. We do not knowingly collect personal information from individuals under 12. If we become aware that an individual under 12 has provided us with personal information, we will take steps to delete such information. Contact us if you believe that we have mistakenly or unintentionally collected information from an individual under 12. 21.9 Contact us 21.9.1 Please contact us in the first instance if you have any questions or concerns. If you have unresolved concerns, you have the right to file a complaint with a data protection authority in the country where you live or work or where you feel your rights have been infringed. 21.10 Cookies Policy 21.10.1 Cookies are small text files that are placed on your device by a web server when you access our Platform. We use cookies to identify your access and monitor usage and web traffic on our Platform to customise and improve our products and services. 21.10.2 We use both persistent cookies and session cookies. A persistent cookie stays in your browser and will be read by us when you return to our Site or a partner site that uses our services. Session cookies only last for as long as the session lasts (usually the current visit to a website or a browser session). 21.10.3 We use the following types of cookies: (a) Strictly necessary cookies – these are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our website. (b) Analytical/performance cookies – these allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are easily finding what they are looking for. (c) Functionality cookies – these are used to recognise you when you return to our site. (d) Targeting cookies – these cookies record your visit to our site, the pages you have visited, and the links you have followed. 21.10.4 You can block cookies by activating the setting on your browser that allows you to refuse the use of all or some cookies. However, if you do so, you may not be able to access all or parts of our site.